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The world’s first standard for collaborative business relationships – known as BS 11000 - was launched at an event at the House of Lords on 7th December.

New Food and Beverage research report from Business Monitor International is now available from Fast Market Research

The Association of Recruitment Consultancies (ARC) comments on the Employment Agency Standards (EAS) 2009-2010 Annual Report, published by the Department of BIS on 25th November.

Fast Market Research recommends "Vietnam Pharmaceuticals Competitive Intelligence Report Q4 2010" from Business Monitor International, now available

When it comes to work one of the campaigns and activities that ultimately are going back on the front line are definitely concerning the issue of job security.

The DMR Association and the European Telecommunications Standards Institute (ETSI) agree to co-operate in the development of Digital Mobile Radio (DMR) technology.

New Internet market report from Ovum: "Identity services in the cloud"

Having undergone a quality revolution in the 1980s and a productivity revolution in the 1990s, business practice in the UK is about to undergo another revolution in the 2010’s: that of innovation through collaboration.

The approval by the European Parliament of a report on the future of European standardization has been welcomed by ETSI, the European Telecommunications Standards Institute.

The world’s first standard for collaborative business relationships has been published and copies are available from the BSI website.

ETSI's 2010 innovation-focused conference confirmed the massive opportunities for using Information and Communication Technologies in transport systems, their implementation and the criteria for making them a timely commercial success.

New Transportation market report from Business Monitor International: "Greece Autos Report Q4 2010"

The three European Standardization Organizations will demonstrate the involvement of European Standardization in innovation in fields such as ‘Efficient Energy Provision’, ‘Urban and Regional Mobility in the EU’ and ‘Electric Vehicles’.

SCP SCIENCE-CONOSTAN offers a new line of biodiesel standards for the analysis of metals and sulfur in biodiesel fuel.

Global standards enable cellular operators to capture potential of M2M communications

The arrival of the world’s first standard for collaborative business relationships allows organisations to build value beyond their individual capabilities but also poses some potential challenges, claims PSL’s operations director, David Hawkins.

Antonia Bennett - the talented daughter of Tony Bennett to guest on The Jimmy Star Show live radio show to discuss her new album and world tour. Listen live online worldwide Wednesday Sept 15th 2010 from 3-5 pm ET | 12-2 pm PT at w4cy.com Radio

The European and Korean ICT standards organizations, ETSI and TTA, have renewed their long-standing agreement to collaborate on standardization of advanced technologies.

ETSI's 2010 innovation-focused conference will investigate the opportunities for using Information and Communication Technologies in transport systems, their implementation and how to make them a timely commercial success.

Companies can improve customer retention and satisfaction by being more proactive — and sometimes all it takes is a well-timed explanation.

People and organisations have up to and including 31st July to give their view on the draft British Standard BS 11000 - on collaborative business relationships.

After initial resistance, frontline reps come to appreciate the efficiency of live web chat.

Tail-f Systems, the leading provider of on-device configuration management software for networking equipment providers, today announced a formal training curriculum on the NETCONF protocol and YANG modeling language.

The authors of a new training guide introduce the concept of "service listening" and show how to apply it to better serve customers, clients and patients.

Four new technical documents have recently been published and are now available from the National Fluid Power Association (NFPA).

Don't be so fast to issue a refund or hustle a customer off the phone. Research shows that companies can save time and money by simply explaining service failures to customers.

Fusion PPT CTO speaking at the September 14th IW500 Conference at the St. Regis, Monarch Beach, CA on Cloud Computing

Customers don't usually get their make-or-break impressions of your product or your company from your advertising. They get them primarily from your frontline reps.

Tail-f Systems and WebNMS, today announced the results of a joint development project in which WebNMS has integrated Tail-f Systems' ConfM software, allowing WebNMS to support the IETF-standard Network Configuration Protocol (NETCONF).

The European Commission Vice-President responsible for Industry and Entrepreneurship, today handed the three European Standards Organisations the European Commission mandate (M/468) regarding the charging of electric cars, scooters and bicycles.

The draft British Standard BS 11000 Collaborative business relationships is now out for public consultation.

The North Texas Tollway Authority gathers data from customers at every touch point to ensure ongoing service improvement.

The 2010 Sakai Conference will feature three presentations about iRubric, its integration with Sakai and its utilization by Indiana University

The IJIS Institute Public Safety Technical Standards Committee (IPSTSC) has released a new whitepaper entitled Standardized Interfaces and Exchanges for Justice and Public Safety. IPSTSC is a standing committee of the IJIS Institute.

To encourage frontline customer service staff to take risks, service managers must make it safe to fail. An award for the best mistake of the quarter can help.

With partnering and collaboration being key themes in British politics these days, the House of Lords proved an excellent venue to mark the 20th anniversary of Partnership Sourcing Ltd (PSL).

The recent recession reminds service managers that maintaining high levels of employee morale and motivation is vitally important during periods of economic uncertainty and downsizing.

European Standards Organizations participate in the European Commission's Technology Platform conference and exhibition to stress the importance of standardization in fostering research and development.

Director of Emerging Technologies, Dr. Jian Jiao Presents Weekly LED, SSL Standardization and Regulation Video Series

Reazon Systems, Inc. recognized for the second consecutive year for innovation in education technologies

GSG International announced today agenda for ‘La videosorveglianza del futuro’ seminar jointly organised by GSG and Genetec that will take place on May 6th 2010 in Milan (Italy).

EMCOR Group (UK) plc discusses the benefits of adopting the policies and principles of partnering and alliance management.

Frontline experts discuss the benefits of mission statements in the customer service center and how to make them meaningful to frontline staff.

The dc building power market is projected to grow significantly over the next several years, and among the driving forces is the need to improve efficiency and reduce electricity costs in several areas.

To boost frontline rep's performance, try three distinct types of recognition program.

The Standards Council of Canada (SCC) has accredited TÜV Rheinland of North America as a Special Inspection Body authorized to perform field evaluations of electrical equipment in Canada.

TechEd’s 15th Annual Technology in Education Conference will feature four conference sessions on RCampus learning and assessment technologies.

Five leading companies in the defence, aviation and support services sectors have become the first in the UK to be awarded a new certification highlighting their leading role in partnering.