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By Customer Relationship Metrics, L.C.
This crazy Myth Monster has been spreading false information about how to survey in contact centers and must be stopped.
By SandSIV AG
SandSIV AG, the Swiss developer of SaaS based Voice of the Customer technologies and recognized expert in Customer Experience Management, has just launched the VoC Hub™.
By IQPC Exchange
In recent times, customer experience management (CEM) has undergone a series of massive transformations as companies increasingly recognise that there is more to satisfaction than simply providing a good product or service.
By Temkin Group
Temkin Group Study Of 192 Large Firms Provides An Extensive Benchmark Of Maturity Levels For An Important Customer Experience Management Capability
By Temkin Group
Survey Of 200+ Large Companies Highlights Customer Experience Efforts And Ambitions
By Temkin Group
Study Identifies 20 Leading Practices For Collecting And Responding To Customer Feedback That Will Require New Technology And Make Current Market Research Practices Obsolete
By Temkin Group
Study Of 6,000 US Consumers Reveals What People Do After They Have Very Good And Very Bad Experience With Companies. Analysis Looks At Differences By Age, Income, Education, And Ethnicity. Report Also Looks At The Customer Bases Of 143 Companies
By Text Analytics News
Text Analytics News announces the launch of its 7th Annual Text Analytics Summit. The event will be held on May 18-19, 2011 in Boston, MA. It is the only conference that has a complete focus on the text analytics industry.
By Fast Insight
INTERNATIONAL SERVICE CHECK and Mindshare Technologies join to create “Fast Insight” brand
By Temkin Group
New Temkin Group Research Analyzes Data From 119 Large Organizations With Voice Of The Customer Programs
By Temkin Group
Temkin Group Unveiled Its Voice Of The Customer Assessment Tool With Data From 199 Companies That Completed The Assessment
By Business Over Broadway
Business Over Broadway announces their survey on customer feedback programs best practices. Does the use of social media tools help companies better manage their customers and improve customer loyalty? Complete the survey and receive the free report.
By Temkin Group
New Temkin Group Research Report Compares Customer Experience Leaders With Customer Experience Laggards Using Survey Responses From More Than 140 Large North American Companies
By Boom
Vocera, a leading provider of wireless communication solutions for hotels, showcases the benefits of wireless technology implementation
By Temkin Group
Temkin Group Publishes New Report, "The Current State Of Customer Experience," With Results From Survey Of 140 Large North American Companies
By Temkin Group
Temkin Group Releases Its Customer Experience Competency Model
By Michele Westergaard
More than 18 Customer Experience, Care, Advocacy and Loyalty Leaders will and share insights on the latest developments in customer satisfaction.
By Temkin Group
Temkin Group Survey Of 400+ Companies Highlights Current State Of Customer Experience


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