voice of the customer Latest News

In recent times, customer experience management (CEM) has undergone a series of massive transformations as companies increasingly recognise that there is more to satisfaction than simply providing a good product or service.

Temkin Group Study Of 192 Large Firms Provides An Extensive Benchmark Of Maturity Levels For An Important Customer Experience Management Capability

Survey Of 200+ Large Companies Highlights Customer Experience Efforts And Ambitions

Study Identifies 20 Leading Practices For Collecting And Responding To Customer Feedback That Will Require New Technology And Make Current Market Research Practices Obsolete

Study Of 6,000 US Consumers Reveals What People Do After They Have Very Good And Very Bad Experience With Companies. Analysis Looks At Differences By Age, Income, Education, And Ethnicity. Report Also Looks At The Customer Bases Of 143 Companies

Text Analytics News announces the launch of its 7th Annual Text Analytics Summit. The event will be held on May 18-19, 2011 in Boston, MA. It is the only conference that has a complete focus on the text analytics industry.

INTERNATIONAL SERVICE CHECK and Mindshare Technologies join to create “Fast Insight” brand

New Temkin Group Research Analyzes Data From 119 Large Organizations With Voice Of The Customer Programs

Temkin Group Unveiled Its Voice Of The Customer Assessment Tool With Data From 199 Companies That Completed The Assessment

Business Over Broadway announces their survey on customer feedback programs best practices. Does the use of social media tools help companies better manage their customers and improve customer loyalty? Complete the survey and receive the free report.

New Temkin Group Research Report Compares Customer Experience Leaders With Customer Experience Laggards Using Survey Responses From More Than 140 Large North American Companies

Vocera, a leading provider of wireless communication solutions for hotels, showcases the benefits of wireless technology implementation

Temkin Group Publishes New Report, "The Current State Of Customer Experience," With Results From Survey Of 140 Large North American Companies

Temkin Group Releases Its Customer Experience Competency Model

More than 18 Customer Experience, Care, Advocacy and Loyalty Leaders will and share insights on the latest developments in customer satisfaction.

Temkin Group Survey Of 400+ Companies Highlights Current State Of Customer Experience