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April 2014
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Newark Latest News (Nottinghamshire, United Kingdom)

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593 views, By communication avenue
Questionnaires are a great tool to gather data while conducting market research, and there are many ways to execute them.

515 views, By Coracall
Coracall, a global competitor in call centre and outsourcing services, have new competition in South Africa.

988 views, By Coracall
According to a new report by ContactBabel, which surveyed hundreds of business leaders and decision makers, customer satisfaction is the most important metric when evaluating the success of a contact center.

498 views, By Coracall
The Philippines’ steady rise in business process outsourcing (BPO) industry has caused the country’s currency, peso, to appreciate positively against the U.S. dollar

476 views, By Coracall
Management behavior can greatly improve relationships with remote talent, a new study from University of Illinois, USA, business professor Ravi Gajendran reveals

359 views, By Morgan Cross Consulting
Retailers must focus more on their customers’ shopping experience, improve their ability to act and change direction and develop a cadre of ‘digital leaders’ if they are to succeed in the future, according to a report by Morgan Cross Consulting

892 views, By Coracall
The outlook for the BPO industry for fiscal 2013 remains positive according to a senior executive of Coracall, the UK headquartered Business Process Outsourcing Company.

595 views, By Tailored Marketing Solutions Limited
Would it be third time lucky for local solicitors Tallents at the Newark Business Awards? Fingers were crossed as the nominees for Business Commitment to the Community were read out and the celebrations started when the winner’s name was announced.

637 views, By Coracall
Whilst South Africa is now among the top 10 importers of Scotch Whisky in the world, other sectors of the economy continue to grow at an even faster pace, albeit somewhat less flamboyantly.

1020 views, By Coracall Limited
The recent re-election of President Barack Obama marks a period of change for the United States according to Coracall CEO, Mr Phil Lightfoot.

583 views, By Coracall
A process driven approach to customer service delivery and the deployment of a robust quality model creates tremendous value for customers who outsource to third party partners.

817 views, By Coracall
Australian companies remain bullish about the advantages of South Africa as an outsourcing destination.

990 views, By Coracall
Call center & BPO offerings and service complexity has increased according to leading UK based contact center solutions company - Coracall.

825 views, By Coracall
Coracall, a UK based, full service call center / BPO company with operations in the UK, South Africa, Philippines and India, announced that it successfully completed ISO 9001 certification today by QMS International.

947 views, By Coracall
Coracall announces ISO 27001 certification by QMS International

1167 views, By Coracall
Coracall, a BPO, business process outsourcing contact centre / call centre company specialising in voice, non-voice, and back office support to global organisations today announced the creation of multi lingual voice support solutions.

673 views, By Coracall
At the recent inauguration of Coracall’s newest facility in South Africa, CEO, Phil Lightfoot was asked as to the company’s strategy in determining global delivery locations.

1072 views, By Coracall Pty Ltd
Announcing the launch of its newest delivery location in Durban, South Africa, Mr Ian Allison; Director – Contact Centre Services for Coracall was asked about the continuing growth of off shoring and outsourcing and what has precipitated this boom.

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167 views, By Communication Avenue
Communication Avenue Market research is a systematic and analytic process for which to understand the wants,

195 views, By Communication Avenue
Whether one is a small company or large corporation, having face-to-face time with the public is always a good idea because it doubles as a lead generating and brand awareness opportunity.

593 views, By communication avenue
Questionnaires are a great tool to gather data while conducting market research, and there are many ways to execute them.

577 views, By Communication Avenue
The double-edge sword about running lead generation marketing and sales campaigns is that most campaigns will fail (or at least poor under par) and you have to keep trying different tactics before finding the right one to be lucrative.

309 views, By Communication Avenue
The competitor matrix, often referred to a as the competitor SWOT (strengths, weakness, opportunities, and threats) chart is a marketer’s most important first step in creating a competitive market research analysis.

397 views, By Communication Avenue
An essential component of market research is competitive analysis, without it a business is operating blindly and wastefully.

515 views, By Coracall
Coracall, a global competitor in call centre and outsourcing services, have new competition in South Africa.

390 views, By Coracall
Despite trends leading to F&A BPO and IT BPO services, social media could emerge as the next wave for the outsourcing industry, according to a Financial Times report.

476 views, By Coracall
Despite concerns over BPO companies pulling out of the Philippines earlier this year, the industry looks to have gained strength and momentum, and recently won favor of several Australian, New Zealand and other foreign firms.

438 views, By Coracall
The healthcare industry is emerging as a major opportunity for business process outsourcing (BPO) companies, such as Coracall, a full service Contact Centre global operation with facilities across the United Kingdom and South Africa.

348 views, By Coracall
Working as an agent in a call centre is a tough job. It requires a tremendous amount of energy, patience and tenacity to make take or make calls on behalf of a client.

356 views, By Coracall
Attitudes towards business process outsourcing firms change over time, and former CIO at GM, Jim Noble, explains how he would approach BPO’s now.

673 views, By Coracall
With 2013 halfway through, BPO trends are beginning to emerge.

426 views, By Coracall
In an April 2013 research by Accenture discusses the “talent paradox of outsourcing,” simply revealed that over 200 enterprise businesses are seeing poor returns on investment when it comes to utilising call centres.

354 views, By Coracall
Privacy issues made major headlines over the last couple weeks when it was revealed that the U.S. National Security Agency had been conducting unwarranted surveillance of its own citizens as well as citizens of other countries.

412 views, By Coracall
No one likes to receive unsolicited calls, but cold calling is still a lead generating tool employed by many businesses today. In fact, cold calling prospects is more than just dialling a random number.

479 views, By Coracall
Customer support call centres and IT assistance is often thought of when outsourcing is brought up in business conversations. While these two industries remain in high demand, other vocations are being chosen for outsourcing and offshore assistance.

442 views, By Coracall
With the business process outsourcing (BPO) industry growing in developing countries, the concern over health for workers is a concern.

475 views, By Coracall
According to real estate consultancy company CB Richard Ellis, business process outsourcing (BPO) industry in the Philippines is expected to double over the next three years.

408 views, By Coracall
The current Gen Y workforce certainly has its opportunities and its challenges. Having grown up with high-tech, they're probably best suited to thrive in this brave, new connected world.

443 views, By Coracall
According to several studies, the numbers of females in the workplace is growing worldwide as is their place as household income earners.

342 views, By Coracall
The word “entrepreneur” may be taking a new definition, and Coracall has already taking notice. According to a recent study by Gen-Y consulting firm Millennial Branding, 90% of participant’s defined entrepreneurship as a state of mind.

988 views, By Coracall
According to a new report by ContactBabel, which surveyed hundreds of business leaders and decision makers, customer satisfaction is the most important metric when evaluating the success of a contact center.

231 views, By Coracall
The successful candidate will be responsible for: Downloading Data, Manage Data, Order Data, Data Extraction and Analysis, Allocation of Leads and Reporting.

320 views, By Coracall
General Purpose: Prepare, facilitate, monitor, evaluate and document training activities in the company.

366 views, By Coracall
In the business world, the phrase “offshore staffing” or “outsourcing” often times conjures up mixed emotions. For companies looking to save on costs, offshoring and outsourcing is a necessary option

498 views, By Coracall
The Philippines’ steady rise in business process outsourcing (BPO) industry has caused the country’s currency, peso, to appreciate positively against the U.S. dollar

386 views, By Coracall
South Africa has won the European Outsourcing Award for the best offshore location recently, and Coracall is proud to have contributed to this country’s accolades.

378 views, By Coracall
Positive interactions with well-trained contact centre agents possess the potential to increase a company’s customer lifetime value and brand awareness.

476 views, By Coracall
Management behavior can greatly improve relationships with remote talent, a new study from University of Illinois, USA, business professor Ravi Gajendran reveals

351 views, By Coracall
When it comes to working as a global outsource, offshore and even freelance work chances are your employer will be from a different country

334 views, By Coracall
Older and established companies often have a difficult time in adjusting to a virtual workforce because of concerns ranging from security issues to lack of cohesion among employees leading to low morale and poor productivity

297 views, By Coracall
cAs the workplace becomes more virtual, managers are faced with the problems of how to evaluate telecommuters

382 views, By Coracall
A company is only as good as its workforce, so when opting for outsourcing or offshoring options it is important to build a supporting business culture based on open communication

251 views, By Coracall
People are asking from companies thinking about offshoring or outsourcing help is: “Will they know the west enough to function?” To solve this, you need to consider the worldwide skill inside the offshore agency or person being hired

363 views, By Coracall
The advancement in technology and telecommunications is changing the way companies and people work, rapidly diminishing the notion that productivity is only achieved when workers are physically in a centralised office.

344 views, By Coracall
According to a recent Harvard Medical research, billions of dollars in productivity are lost each year because of tired and sleep-deprived...

469 views, By Coracall
The global retail industry potentially stands to benefit the most by online outsourcing or offshoring services in...

359 views, By Morgan Cross Consulting
Retailers must focus more on their customers’ shopping experience, improve their ability to act and change direction and develop a cadre of ‘digital leaders’ if they are to succeed in the future, according to a report by Morgan Cross Consulting

451 views, By Coracall
What is fuelling the continued growth and expansion of outsourcing globally?

431 views, By Coracall
A recent study of customer experience reveals that marketing and customer service investment decisions remain siloed, at the expense of the customer experience.

488 views, By Coracall
Who better to ask for insights about customer service than your own customers?

509 views, By Coracall
Customer service is a mission critical, strategic imperative, which drives customer delight according to Mr Ian Kinsey, Managing Director of Coracall South Africa.

892 views, By Coracall
The outlook for the BPO industry for fiscal 2013 remains positive according to a senior executive of Coracall, the UK headquartered Business Process Outsourcing Company.

380 views, By Coracall
Almost 3 million travellers are reported to have passed through South African ports of entry in August.

392 views, By Coracall
In an effort to address a ballooning budget deficit and stave off an economic bailout Spanish companies are eyeing opportunities in South Africa.

420 views, By Coracall
Coracall, a leading Call Centre and Business Process Outsourcing Company with operations in the UK, South Africa and the Philippines today announced the launch of a new corporate website – www.coracall.com .

393 views, By Coracall
Whilst the Eurozone crisis is deeply concerning and has implications for the global economy there are tangible opportunities for European businesses to leverage cost containment measures.

595 views, By Tailored Marketing Solutions Limited
Would it be third time lucky for local solicitors Tallents at the Newark Business Awards? Fingers were crossed as the nominees for Business Commitment to the Community were read out and the celebrations started when the winner’s name was announced.

637 views, By Coracall
Whilst South Africa is now among the top 10 importers of Scotch Whisky in the world, other sectors of the economy continue to grow at an even faster pace, albeit somewhat less flamboyantly.



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