Western Springs News (Illinois, United States)

On October 25th Dave Amy Freeman completed a 2,300 mile paddle from Fort Resolution, NWT to Grand Portage, MN. So far they have traveled 6,000 miles by kayak, canoe, and dogsled across North America.

Service- and Job-Specific Certifications Fine-Tune Credentialing

New Call Center Management Certification Boot Camp now includes the three-day call center management certification course plus a two-day hands-on workshop.

The RCCSP Professional Education Alliance is offering newly updated and expanded training workshops designed to improve the effectiveness of IVRs in call centers.

RCCSP is offering the last few ITIL v3 Service Manager Bridge Courses for professionals who hold an earlier v2 version of ITIL Service Manager Certification and wish to upgrade their credentials to the ITIL v3 Expert Certification.

Industry partnership brings many benefits to call center professionals.

Satisfaction with government agency-run call centers increased due to significantly improved IVR design practices.

More ITIL and Call Center Manager Certification Courses added to 2011 calendar

RCCSP Brings One-Week Accelerated Learning Programs to Select Cities in Texas

RCCSP Professional Education Alliance and Technology Marketing Corporation (TMC) announced the launch of an information portal for contact center management training and career development.

Teaching students about the Amazon Rainforest and raising awareness about rainforest destruction