Indiana Telecom News (United States)

Central Indiana Company Weeks Communications announces that their Fathom Voice hosted VoIP phone service has gone national. After the company picked up key clients and parters across the country the company has entered the national marketplace.

Stringcan application – Stringcan Connect - now available on Salesforce.com AppExchange. Free demo and 30-day trial available at www.stringcan.com.

National Leader's Conference- Nashville, TN. June 24th-June 26th, 2011!

Baseline Data Services, LLC and IFN have entered into a partnership to bring Disaster Recovery Solutions via high-speed broadband data connectivity to Baseline’s Data Center location in Plainfield.

TMG, Incorporated had a record breaking week in sales for week ending March 25th, 2011!

Trilithic Introduces The New EASyCAP™ Software And EASyCAP™ Integrated Server Solution For Supporting IPAWS-CAP On EASyPLUS™, EASyCAST™ And EASyIPTV™ Systems.The new EASyCAP software provides everything needed to be IPAWS-CAP compliant.

TMG, Incorporated is looking forward to its next trip to Dallas, Texas in January 2011!

TMG, Incorporated is proud to announce its newest promotion & also a raise in earnable commission and bonuses!

Members of Telewebtech Open VoIP Systems & Services gained certification in the 3CX Phone System for Windows. With certification, Telewebtech has reaffirmed its commitment that open unified communications platforms are better for Indiana businesses

TMG, Incorporated is excited to be on-campus at Indiana University on October 25th!

TMG, Incorporated has a focus not only on our employees and management team but also in philanthropy.

McKesson Specialty Care Solutions Center earns one of the most sought after certifications a call center can achieve.

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Van Ausdall & Farrar, Inc. announced today that they have been awarded ShoreTel’s Certified Champion Partner status, recognizing Van Ausdall & Farrar as a value-added solution provider of enterprise communication solutions.

Delta Dental of Arkansas Earns Center of Excellence award for Second Straight Year

Van Ausdall & Farrar, in conjunction with Meridian Healthcare Solutions, LLC, announces that it has formed a partnership with Hudson Medical Systems to utilize Hudson’s medical documentation software within its solution workflow.

Van Ausdall Farrar Unveils GetDictation.com

Saint Louis, MO– March 2010 BenchmarkPortal today announced that Concordia Publishing House has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.

BenchmarkPortal announces that Maximus Health Services- Texas Eligibility Support Services Call Centers have been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University

BenchmarkPortal today announced that EyeMed Vision Care has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.

1st Call Center To Be Certified In Mexico

A Breakthrough from BenchmarkPortal! Announcing "instant benchmarking" - - with even greater benefit to you as a manager. Introducing a "systems sensing" technology that allows you to benchmark data instantly against your industry standards.

A Breakthrough from BenchmarkPortal! Announcing "instant benchmarking" - - with even greater benefit to you as a manager. Introducing a "systems sensing" technology that allows you to send data directly from your systems

MERRILL, Wis.– December 2009 BenchmarkPortal today announced that Church Mutual Insurance Group has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.

MetLife’s Customer Service & Sales Group Recognized by National Industry Benchmarking Survey

This week’s episode topic: Reducing Abandon Rate: Where to start, what to do. For this episode of CallTalk, Bruce Belfiore will be interviewing Mike Mastro regarding the important abandon rate metric.

Blue Ocean Contact Centers has been certified as a Center of Excellence by the Center for Customer Driven Quality at Purdue University and BenchmarkPortal.

CTI Group (Holdings) Inc. announces today that directly on the heels of the successful debut of the SmartRecord Mobile-CRM application shown last week at BroadSoft Connections....

Remote Access Improves Operations Productivity and Efficiency

Trilithic, Inc. has released a new series of Compact LC BP filters for the Iridium telephony band. Small size (0.5” x 0.5” x 2.00”) and rugged construction make them suitable for a variety of airborne applications, particularly UAV/UAS.

CTI Group announced that its SmartRecord® IP v2.0 has been selected by flagship telecoms solutions provider, Ericsson Poland, as the chosen hosted call recording solution for a leading Eastern European telco.

CTI Group (Holdings) Inc., announces today that their United States operation is now partnering with Geckotech to provide ACD call management and call recording solutions to their call center customers.

CTI Group (Holdings), Inc. Announces today the grant of a new patent: “Process for Scalable Conversation Recording.”

BenchmarkPortal Launches www.calltalk.tv on July 22nd at 10am/ 1pm Est. This will be the first ever On Line Radio Show for the Call Center Industry. It will be held by Call Center Industry leaders and discuss current issues

BenchmarkPortal is the source for Customer Relationship Management (CRM) best practices information for call centers. We are continually growing our database, already the world's largest, for call center metrics.

CTI Group (Holdings), Inc. announces today their partnership with CommPartners Connect to bring hosted VoIP call recording, via SmartRecord IP, to the small and medium sized business (SMB) markets.

CTI Group, today announced a partnership with Alteva, North America’s largest enterprise hosted VoIP provider, to provide hosted call recording on Alteva’s hosted VoIP platform.

CTI Group announces today the release of high definition (HD) call recording. CTI Group’s SmartRecord IP now supports G.722 codec, which is compatible with Polycom’s high definition SoundPoint® IP desktop phones and SoundStation® IP conference

BenchmarkPortal manages the call center database originated at the Center for Customer-Driven Quality. at Purdue University. This data warehouse of call center best practice statistics includes thousands of call centers in 24 industry segments.

The Courses offered by the College are taught by experienced instructors in Contact Center Management and consulting. We believe our experience sets The College of Call Center Excellence apart. For managers looking to elevate their performance

CTI Group (Holdings), Inc. today announced the launch of SmartRecord IP Version 2.0 at the MetaSwitch Forum 2009.

CTI Group (Holdings), Inc. announces today that they will be exhibiting at Billing and OSS World Conference 2009 in Las Vegas, April 14th thru 16th

BenchmarkPortal is the source for Customer Relationship Management (CRM) best practices information for call centers. We are continually growing our database; already the world's largest, for call center metrics.

Our experienced certified instructors make the difference. For managers looking to enhance their skills and insights on a wide range of subjects, there is no better program. Courses are designed to let you customize the learning experience

CTI Group (Holdings), Inc. announces today that they will be exhibiting at MetaSwitch Forum 2009.