Boonton News (New Jersey, United States)

Speakeasy Art launches it's monthly first Friday solo art openings with "The Work of Christine Wagner" at its new location, 816 Main Street, Boonton, NJ. Opening reception: Friday, June 1, 2012 from 6-9pm, on exhibit June 1 - June 24

At service leader Square Trade, improving reps' attitudes toward customers, improves service quality. CEO, Steve Abernathy explians how he did it.

For downtown business owners, dollars saved are just as important as dollars earned. Energy audits and efficiency upgrades are two ways that businesses can cut operating costs without impacting customer service.

Suburban Jungle Realty fills a niche by helping city residents move to the suburbs. To provide real insight into living in each area, they assembled a network of 45 agents who work in the suburbs of New York, New Jersey, and Connecticut.

Packaging devices custom-build boxes so that Amway ships all box and no air. An invoice-printing system speeds throughput. And the two-mile-long conveyor system minimizes handling.

Aces Boxing Club in Boonton has launched a new program teaching boxing for MMA fighters

The May issue of "Customer Service Newsletter" includes an exclusive interview with Lori Schmidt of Pitney Bowes. She provides a wealth of information on the company's speech analytics program including its "Tell Me Why" functionality.

Boonton's Aces Boxing Club has announced they will be hosting an amateur boxing show at the Boonton Elks Lodge on May 25

In King of Prussia, PA, agents are looking for leads at the mall. In Brooklyn, a broker is tapping into a steady stream of java junkies.

Cash Mobs are popping up in downtown areas across the country.

Aces Boxing Club has recently launched a Free Round Timer APP for Smartphones

Aces Boxing Club in Boonton launches a new after school boxing program for kids

In the April issue of "Customer Service Newsletter," John Tschohl says that "empowering customer service employees to act as customer advocates, especially when things go wrong, can help build relationships with customers and save a company money."

Growing with the Seasons celebrates Earth Day on Sunday, April 22nd, starting at 2:00pm. There will be a "Fire of Commitment", invocation, a nature walk to the Boonton waterfalls and A "Circle of Gratitude" followed by music and dance. Free to all.

Distribution centers and warehouses nationwide get national press coverage for poor working conditions. Learn the four truths to keeping workers safe.

Boxing arrives in the small town of Boonton as Aces Boxing Club opens up

As commission rates flatten, agents are feeling the squeeze and asking brokers for a bigger piece of the pie

In city centers around the country, the role of parking and the full range of benefits that it provides are coming into question and creative solutions are emerging.

OnStar's 2,000 service advisors in four call centers in North America have to be ready to respond quickly to everything from navigation requests to evacuation situations to medical emergencies. Outsourced call centers make it all possible.

Cycle counting fast moving SKUs six times a year may make more sense for your distribution center according to industry expert, Jon Schreibfeder, of Effective Inventory Management.

Data from Realogy and comments from industry experts show an alarming trend in commission rates.

David Feehan considers different approaches to measuring the success of the downtown organization.

While many operations look to cross-docking as a cost saver, DC managers must tread cautiously. More than one company has set up a cross-dock only to reverse course.

In order to excel at what is most important to customers, let the unimportant go says an article in the March issue of "Customer Service Newsletter."

Around the country, pop-up art spaces take many forms, but all aim to draw visitors to the central business district.

Brokers focus on Canadian and Chinese buyers to boost sales in a lagging market.

Laundering socks provides insights into warehouse processes on the road to highly competitive warehouse management.

Two distribution centers make the case for co-location of returns handling into the distribution center.

Hiring expert advises customer service managers to "scare" applicants for frontline service positions.

Central to the visual enhancement plan in Elizabeth, NJ, is a detailed evaluation of every downtown property, interviews with merchants and shoppers, grants for improvements, and an enhanced partnership with the city.

Several residential real estate brokers pull listings from aggregators. Others stay. "Real Estate Broker's Insider" chronicles the pros and cons.

From warehouse associates to senior management, there are new training programs and designations available for everyone.

Customer service managers are advised to make rewards align with the difficulty of accomplishing the task.

Surterre Properties' best buy program scours the market for good deals, then markets those properties through agent emails and social networking sites.

The February issue of "Downtown Promotion Reporter" newsletter features six steps to increasing event attendance with Facebook.

Warehouse Maturity Scan Points the Way to Best-in-Class Performance.

Industry consultant and author Jeroen van den Berg advises readers to embrace change, focus on processes, and use the right KPIs.

After some corporate brainstorming, Philadelphia Insurance Companies decided to focus on creating a high-level customer feedback mechanism as a way to differentiate itself and to build stronger relationships with its most valuable customers.

Culinary tourism spurs economic development across the country.

Distressed homeowners need realtors help, but they're not keen to seek it.

This ground-breaking new book presents an action plan for moving the distribution center from the typical fire-fighting mode to best-in-class performance.

While accident rates were acceptable, distributor makes push to further improve safety with employee-run program.

Customer Effort, Positive Discipline and Service Awareness are just some of the buzzwords that customer service managers are likely to hear about in 2012.

Converting public space into an ice rink provides variety and wonderful programming opportunities downtown during winter months when city centers are traditionally not as active.

To lure agents, broker revives salary program to help new agents transition into the field.

Whether it's a back-to-basics approach or an emphasis on one-stop shopping, real estate brokers are redoubling their efforts to stay lean and profitable in 2012.

What challenges and trends are customer service managers likely to be facing in 2012? One obvious challenge is the sputtering, stop-and-go economy, where no one quite knows if things are starting to improve or what?

This year, downtown organizations are considering new responsibilities and new revenue sources while preparing for the economy to rebound.

Distribution center and warehouse managers get ready for another year navigating the now-familiar challenges of doing more with less.

An article in the December issue of "Distribution Center Management" newsletter recommends strategies for cutting labor costs.