customer satisfaction Latest News

Famous Smoke Shop, the nation's leading retailer of discount cigars online, has been awarded the 2011 Bizrate© Circle of Excellence Award for the fourth year in a row.

As the UK's heavily-regulated energy market adopts an increasingly customer-centric approach to process excellence, there have inevitably been companies which have embraced change more seamlessly than others.

PHOENIX, Ariz. -- Bob Davis, head of call center training firm Robert C. Davis and Assoc., will speak at 11 am Wednesday, Oct. 5, at the Contact Center Conference 2011 on the value of engaging customers in true dialogue to satisfy service complaints.

Kuester Association Management, in response to the feedback obtained through a client response survey, announces changes to its Call Center, and other efficiency-increasing service changes.

Ronco’s value system is ingrained in its philosophy of providing a complete customer experience by following the principles of 5 pillars of protection; namely product, process, performance, people and price.

New research team members increase Talk of the Town Awards program's ability to review and rate businesses.

Call Systems Technology now supplies Boomerang pagers coated with TouchClean for foodservice applications.

Artificial Solutions announces its latest Executive Workshop that will enable organisations to learn about the technology already helping over two-hundred of Europe’s leading businesses save more than 25% on the cost of customer service calls.

FavorWarehouse.com has been awarded the STELLAService™ "Excellent" seal in recognition of outstanding customer service and exceedingly customer-centric operations.

Celebration Media U.S. and Talk of the Town News honor businesses throughout the United States and Canada for providing excellent customer service, including the most recent recipients.

Powerful contextual analysis engine will help analyse customer feedback comments. Innovative use of QR codes and SMS at Formula One British Grand Prix.

Celebration Media U.S. (CMUS) and Talk of the Town News announce the most recent recipients of their prestigious CMUS Talk of the Town Customer Satisfaction Award.

TEGA Technologies announces that Equip-bid Auctions has chosen its URClients mobile marketing solutions to communicate with its buyers and sellers and enhance customer satisfaction.

Celebration Media and Talk of the Town News announce the most recent recipients of their prestigious customer satisfaction award.

ISG technology's Project Support Services provide you tailored project support, secure data store and customer access adn customised pricing options

CommonWealth One is excited to announce the launch of their new website at www.cofcu.org. CommonWealth One is proud of the new look and feel, along with the increased functionally. It should increase customer satisfaction with the new ease of use.

Zylog combines project management and technical expertise to provide unique services for migrating from Oracle Forms to Java.

Fifteen dentists and orthodontists across the United States are honored with the prestigious Talk of the Town Customer Satisfaction Award for providing excellent customer service.

Questar, a world-class provider of survey research solutions and business insight, today announced it will host a webinar titled, Be Different: How custom-designed feedback programs are driving sales growth.

GuildQuality, an independent customer satisfaction survey company, recently awarded Traton Homes a 2011 Guildmaster Award. Traton Homes, an Atlanta new homes builder, has received this designation four years in a row.

Pinnacle Quality Insight a company offering phone-based customer satisfaction interviews for senior and long-term care, have recently added Nebraska and Alaska as their 46th and 47th state where long-term care and home health facilities are clients.

Fire safety product retailer Safelincs has launched a database of videos on its website. These clips not only display individual products being installed, tested and maintained but also provide answers to some common questions that customers ask.

Customer Service Solutions and The Jackson Group celebrated completing their 400th research engagement together. The partnership has included survey work for clients in professional sports, media, and government in North/South America and abroad.

Yampu Tours, the World Travel Award Winner as ‘South America’s Leading Tour Operator,’ revealed today that their strong growth and ongoing success in a travel industry

More than 35,000 small and medium businesses (SMBs) leverage the VisiStat solution as a must-have for increasing sales and maximizing limited marketing dollars.

• More than one in four (27%) surveyed stated their contact centre is using Net Promoter Score (NPS) to measure agent performance • 30% of contact centres surveyed do not have a reliable method of measuring customer satisfaction

More than 200 guests attended the 11th annual Atlanta Consumers’ Choice Award® banquet, and 75 Atlanta businesses were recognized for customer satisfaction.

Recipients of Omega’s 2010 NorthFace ScoreBoard AwardSM consistently exceeded customer expectations.

A leading PSD to HTML provider HTMLcut has summed up the regular audit of the company internal standards, aimed to check compliance of the corporate procedures with current challenges in the web development market for better customer satisfaction.

The Braun Corporation, the leading manufacturer of wheelchair accessible vehicles and wheelchair lift systems, recently honored M.C. Mobility Systems with the Customer 1st Award.

Customer Service Solutions, Inc. has launched a free 100 question self-evaluation tool to all owners of the new book: Am I GREAT at Customer Service? The AMIGREATAT Assessment provides a customized evaluation of your customer service performance.

Enprecis, a leading provider of online customer insights to the global automotive industry, has appointed Vincent Dupray as General Manager in Europe. Dupray will lead operations in Europe and expand the company’s business globally.

New Survey Service Specifically Designed for Credit Unions Assesses Member Satisfaction Using an Approach that is Standardized, Accurate, and Inexpensive

Solano County wants to hear the answer to the question "How are we doing?" An online survey at www.solanocounty.com asks residents how satisfied they are with the County’s overall performance and their impressions of their latest interaction.

Sales Training Company Releases New Downloadable Guide

Our customers love us > BT Automotive Tires aims to please and some of our customers are so happy they posted a video on youtube.

World-Class Level Of Professionalism And Customer Care Reflected In Survey Results

Groundbreaking research promises to formulate an accurate profile of the personal and organizational dynamics of the CCO role -- the most exclusive member of the corporate C-Suite

Executives from Lawson Software, Pacific Gas & Electric, SumTotal Systems and UniSource Energy/Tucson Electric Power are latest to join elite organization of C-level customer advocates

93 Percent of Study Participants Prefer Live Interviewers over Recorded Voices

What's the best way to demonstrate your value to top customers? Deliver new ideas that make a significant contribution to their success with the help of an Idea Team.

Capita’s Customer Insight in Public Services Conference provides delegates with the skills and knowledge to advance customer insight as a corporate information tool. This event is designed to inform and refine strategic decisions in public services

The 2nd Annual Customer Retention, Satisfaction and Loyalty organized by i Group concluded on a high note at the Le Royal Méridien in Mumbai on the 6th August 2010.

Whether it is in-house or outsourced to a call center, the main job of customer service is to raise the ante of customer experience

Happy customers remember companies that deliver quality experiences. As a reward, they will continue doing business with them for years.

Customers are more likely to find satisfaction through telephone help and face to face, based on new industry study.

Smart Business Evolution LLC brings its signature business-building event to the Tucson business community - June 29, 2010

SQM Group is honored to be recognized by PROFIT Magazine as one of the fastest growing companies in Canada.

The HHCAHPS (Home Health Consumer Assessment of Healthcare Providers and Systems) surveys must be provided by an approved vendor that has participated in training and passed the testing requirements

Customer and employee engagement solutions company launches annual study to identify which businesses excel at connecting with customers