customer service training Latest News

Rushcliffe Borough Council has created a training programme on internal customer service, built around a training video produced by Video Arts, called ‘Inside Information’. The programme is now being rolled out to the council’s 360 staff.

Kansas City, MO – Sandler Training in Kansas City, Missouri awarded its annual Non-Profit Scholarship Program for the entire 2013 training schedule to TNC Community, Harry S. Truman Children’s Neurological Center.

Origin Housing has boosted its customer satisfaction scores by 12%* thanks to some innovative customer service training involving real-life actors who play the role of housing association tenants.

Do you have a webinar you've been wanting to watch? Our most popular webinars can be purchased and downloaded right now!

More firms are firing their customers if they complain about purchases, says Customersatisfaction.com’s Dr. Gary S. Goodman

Bad customer service has reached epidemic proportions in modern times. Barbara Khozam, aware of the incredibly negative impact this can have on the business world across the board, offers great tips for fed-up customers for ways to remedy this.

Meet and hear Mary Gober in person. Understand and evaluate how the 'Gober Method' can help you achieve your customer satisfaction and employee engagement goals for better financial results.

Mary Gober International Ltd are delighted to be attending the Scottish Federation of Housing Associations – Annual Conference & Exhibition, September 22-23.

San Luis Obispo, California – August 25, 2011

ContactPoint’s Affiliation with ARA Opens Door for Call Recording, Sales and Customer Service Training

A Saudi Arabia Bank has recently chosen custom Branch Manager and Customer Service classroom training from Edcomm Banker’s Academy in both the English and Arabic languages.

BHR Training, Inc., provider of leadership development, management training, and customer service training to a range of businesses, launched a new website, and added Everything DiSC® 363™ for Leaders suite of teadership development tools.

Previous Five Star Hotel Executive brings quality customer service standards to the Healthcare Industry in the form of free customer service training modules. Module #4 of 14 has just been released and is available now for download.

RCCSP Brings One-Week Accelerated Learning Programs to Select Cities in Texas

RCCSP Professional Education Alliance and Technology Marketing Corporation (TMC) announced the launch of an information portal for contact center management training and career development.

Maximising productivity with employee training aftercare.

Are you currently recruiting for an experienced sales trainer, mentor or coach to join your in-house team, but can’t help thinking that the costs involved might just outweigh the opportunity? 1st Sales Training in Manchester have the answer

Righttrack Consultancy is a reputed learning and training service provider. Their main focus is providing in-house training solutions to public and private companies in the UK.

Webinar series teaches healthcare providers how to connect and serve patients through social media

Customer Service Training from Improved Performance Solutions President Glenn Pasch will be highlighted at The 8th Digital Dealer Conference and Expo in Orlando.

Improved Performance Solutions will attend The 8th Digital Dealer Conference and Expo in Orlando to explain how customer service training can increase sales and dealer traffic.

Based on Lessons learned over 42 years Tom Baselice has launched Technical Sales and Consulting, a Marketing and Training firm. His firm specializes in Training Industrial Distributors.

Instead of cold calling, the President of Customersatisfaction.com and top telemarketing speaker and customer service speaker suggests selling by appointment, which elevates your persuasion game to Super Bowl stature.

It's well known every customer is different however they have behaviors, powered by their brain not emotions, that can help group them together. Knowing these traits, and being able to define them quickly, can increase the success of your sale.

As more companies are fixing their gazes upon improving the customer experience, and increasing customer retention and customer satisfaction, they’re forgetting to sell, according to Dr. Gary S. Goodman, President of Customersatisfaction.com.

Sales Team Services, LLC is pleased to announce the availability of their innovative "No-Sell Selling" program for small and mid-size businesses throughout the US.

Sales Training India, the leaders in Sales & Customer Service Training Programs serving some of the top most names in India, Middle East & SE Asia have now launched a new program: “Effective Selling Strategies in the Recession”

Information Builders Global Technical Support Department secures recognition as finalist for Customer Service Department of the Year by utilizing SSPA’s Support Staff Excellence Program.

About The ROI Academy The ROI Academy was launched in 2007 and is a division of 3C Associates Limited, a learning and development consultancy based in Henley on Thames, Oxfordshire.

As markets are shrinking and more people being made redundant it is of paramount importance that employees receive customer service training.

Customer Service Expert Shares Secrets for Customer Service Success that Most Companies Don’t Know Including How To Really Explode Your Business, Retain Your Customers, Measure Your Success, and Positively Impact Your Bottom Line!

The ROI Academy™ has been contracted by e-skills UK to measure the value of the ITQ to corporate clients.

Extraordinary Customer Service.com, an online collaboration of resources from customer service experts, has announced the launch of a free 8-week Customer Service Training Boot camp to help businesses stay afloat in a downturned economy.

Using Technology to Economically Train Customer Service People